This page contains information regarding our terms of service. The effective date is 3/27/2026.
Effective date: 3/27/2026
Ho-Ho Glow Lighting LLC (dba Ho-Ho Glow) (“Ho-Ho Glow,” “we,” “us,” or “our”) is a professional holiday and event light installation and removal company. These Terms of Service (“Terms”)govern your access to and use of our website located at www.hohoglow.com (our“Website”) and your use of our light installation, maintenance, removal, and related services (collectively, our “Services”). These Terms constitute a legally binding agreement between you and Ho-Ho Glow. Our Privacy Notice, available at www.hohoglow.com/privacy-policy, is incorporated into these Terms by reference.
You must be at least 18 years of age to use our Website or request our Services. By using our Website or requesting our Services, you represent and warrant that you are at least 18years old and have the legal authority to enter into a binding contract. If you are requesting Services for a property you do not own, you further represent and warrant that you have the authority of the property owner to authorize the performance of Services at that location.
Ho-Ho Glow provides holiday and event light installation, maintenance, removal, and related decorative lighting services for residential and commercial properties. The specific scope of Services to be provided to you will be agreed upon at the time of scheduling and may be set forth in a separate estimate, proposal, or work order(collectively, a “Service Agreement”). In the event of any conflict between these Terms and a Service Agreement, the Service Agreement will control with respect to the specific Services described therein.
To receive our Services, you must schedule an appointment with us. By scheduling an appointment, you agree to provide us with reasonable access to the property on the agreed-upon date and time. If you need to reschedule or cancel an appointment, please contact us as soon as possible. Cancellation or rescheduling policies, including any applicable fees, will be communicated to you at the time of scheduling or in your Service Agreement.
You are responsible for ensuring that the property is reasonably safe and accessible for our crew to perform the Services. You agree to disclose to us any known hazards, structural issues, or other conditions that may affect the safe performance of Services, including but not limited to unstable surfaces, electrical issues, or low-clearance areas. Ho-Ho Glow reserves the right to decline or pause Services at any time if, in our reasonable judgment, conditions at the property pose a safety risk to our crew or equipment.
Unless otherwise specified in your Service Agreement, any lights, decorations, hardware, or other materials used in connection with the Services (“Equipment”) remain the property of Ho-Ho Glow. You agree not to tamper with, move, modify, or remove any Equipment installed by Ho-Ho Glow. You agree to take reasonable care to protect the Equipment while it is installed on your property. You may be liable for any damage to the Equipment caused by your negligence, misuse, or failure to protect the Equipment from reasonably foreseeable harm.
Pricing for our Services will be provided to you in the form of an estimate or proposal prior to the performance of Services. All prices are quoted in U.S. dollars. Ho-Ho Glow reserves the right to adjust pricing for Services not covered in an original estimate due to changes in the scope of work, unforeseen site conditions, or other factors beyond our reasonable control.
Payment terms will be set forth in your Service Agreement or invoice. Unless otherwise agreed in writing, payment is due upon completion of Services or as otherwise stated in your invoice. We accept payment via the methods made available to you at the time of payment. Late payments may be subject to additional fees or interest as permitted by applicable law.
Ho-Ho Glow requires a deposit at the time of scheduling to secure your appointment. Any deposit requirements and applicable refund terms will be communicated to you at the time of booking.
Cancellation and refund terms will be set forth in your Service Agreement or communicated to you at the time of scheduling. In general:
In connection with the use of our Website and the receipt of our Services, you agree to:
All content on our Website, including but not limited to text, graphics, logos, images, photographs, audio clips, and software, is the property of Ho-Ho Glow or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from our Website without our prior written consent, except as follows:Cancellation and refund terms will be set forth in your Service Agreement or communicated to you at the time of scheduling. In general:
Any feedback, suggestions, ideas, or other submissions you provide to us regarding our Website or Services may be used by us freely, without obligation to you.
OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Ho-Ho Glow makes no warranty that the Services will achieve any particular aesthetic result, as outcomes may vary based on property conditions, weather, and other factors beyond our control. Any photographs or examples of prior work shown on our Website or in our marketing materials are illustrative and are not guarantees of specific results.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HO-HO GLOW, ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, YOUR USE OF OUR WEBSITE, OR THE PERFORMANCE OF OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO HO-HO GLOW FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full.
You agree to indemnify, defend, and hold harmless Ho-Ho Glow, its members, managers, employees, agents, contractors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with: (a) your use of our Website or Services; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; (d) your negligence, misrepresentation, or willful misconduct; or (e) any damage to property or injury to persons caused by your acts or omissions in connection with the performance of our Services.
Our Website may contain links to third-party websites or services, including links to our scheduling provider (Jobber) and payment processor. These links are provided for your convenience only. Ho-Ho Glow has no control over the content, privacy practices, or terms of any third-party website or service, and we are not responsible for any damages or losses arising from your use of those sites or services. Your use of third-party websites and services is governed by those parties’ own terms and privacy policies.
By providing your phone number and requesting our Services, you consent to receiving text messages (SMS/MMS) and phone calls from Ho-Ho Glow Lighting LLC through the Ho-Ho Glow Messaging Program, which sends account notifications, updates, reminders, and marketing/promotional messages to customers who have opted in to receive SMS communications. Messages may include appointment confirmations, estimates, service reminders, and seasonal promotions related to our holiday and event light installation services. Message frequency varies based on your account activity and the services you have requested. Message and data rates may apply — please check with your mobile carrier for details. If you have opted in to receive promotional communications from us, you may opt out at any time by following the unsubscribe instructions included in such communications or by contacting us directly. To stop receiving messages from Ho-Ho Glow at any time, reply STOP to any message you receive and you will receive one final confirmation message with no further messages sent thereafter. For help, reply HELP to any message or contact us directly at info@hohoglow.com or www.hohoglow.com/contact.
Your privacy is important to us. Our Privacy Notice, available at www.hohoglow.com/privacy-policy, describes how we collect, use, and share information about you in connection with your use of our Website and Services. By using our Website or Services, you acknowledge that you have read and understand our Privacy Notice.
These Terms and any dispute arising out of or in connection with these Terms or our Services shall be governed by and construed in accordance with the laws of the state in which Ho-Ho Glow is registered and primarily operates, without regard to its conflict of law provisions.
Before initiating any formal legal proceeding, you agree to contact us at info@hohoglow.com and provide a written description of the dispute, your desired resolution, and your contact information. We agree to attempt to resolve the dispute informally for a period of thirty (30) days following receipt of your notice.
If the dispute is not resolved informally within thirty (30) days, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered in accordance with the rules of a recognized arbitration organization mutually agreed upon by the parties.The arbitration shall take place in the county in which Ho-Ho Glow’s principal place of business is located. Judgment on the arbitration award may be entered in any court having jurisdiction. Nothing in this section shall prevent either party from seeking emergency injunctive or equitable relief from a court of competent jurisdiction.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
We reserve the right to update or modify these Terms at any time. We will post the revised Terms on our Website with an updated effective date. Your continued use of our Website or Services following the posting of any changes constitutes your acceptance of those changes. We encourage you to review these Terms periodically.
Ho-Ho Glow reserves the right to terminate or suspend your access to our Website and refuse to provide Services to you at any time, for any reason, including if we believe you have violated these Terms. Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 7 (Intellectual Property), 8 (Disclaimer of Warranties), 9 (Limitation of Liability), 10 (Indemnification), and 14 (Governing Law and Dispute Resolution).
These Terms, together with any applicable Service Agreement and our Privacy Notice, constitute the entire agreement between you and Ho-Ho Glow with respect to your use of our Website and Services and supersede all prior and contemporaneous agreements, representations, and understandings.
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
If you have any questions, concerns, complaints, or suggestions regarding our Privacy Notice or the ways in which we collect and use your Personal Data described in this Privacy Notice, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you may contact us at “Contact Us” page on our Website.
