Frequently asked questions

Everything you need to know about Ho-Ho Glow.

General questions

What happens if a bulb burns out or a Minnesota blizzard knocks a string loose?

That's our favorite part! Our all-inclusive service includes proactive maintenance. Just give us a call, and we will have a service crew out to your home immediately—usually within 24-48 hours—to fix or replace any issues at no extra charge. We're a Minnesota company, so our installations are built to withstand the weather, and our service is designed to be just as tough.

Do I own the lights after the season?

No, you don't—and that’s a huge part of the convenience! You are leasing a complete, hassle-free service. This means you never have to worry about replacing broken bulbs, finding a place to store bulky bins, or dealing with tangled messes in your garage. We handle all the maintenance, repairs, and storage as part of your annual package.

What does your all-inclusive service actually cover?

We're often asked what our all-inclusive service actually covers, and the answer is simple: everything. We provide a completely "done-for-you" holiday experience, starting with a free design consultation, all premium commercial-grade lights, professional installation, and proactive maintenance all season. This also includes our timely takedown in January and secure, off-season storage. Because this is a complete lease service, you don't own the lights. This is a huge part of the convenience! It means you never have to worry about replacing bulbs, finding storage, or untangling messes. We handle all maintenance, repairs, and storage as part of your annual package. And since we're a Minnesota company, we're built for the weather. If a bulb burns out or a blizzard knocks a string loose, just call us. Our maintenance guarantee means we'll have a crew out immediately—usually within 24-48 hours—to fix any issues at no extra charge.

Pricing

What are your payment terms to get on the schedule?

It's simple! To reserve your spot on the installation calendar, we require a 50% deposit when you approve your design. The remaining 50% is due only after your installation is complete and you are 100% happy with your new holiday display.

Do you have a minimum project price?

Yes, for a new, all-inclusive project, our minimum is $799 for the season. This ensures we can provide the full, premium experience for every client, which includes the custom design, all commercial-grade materials, complete installation, season-long maintenance, takedown, and storage.

How is the price for my project determined?

Great question! Our pricing is completely custom and transparent. When our designer meets with you, they'll create a unique plan for your home. You'll receive an itemized quote that breaks down the cost based on the specific elements of that design—like the linear footage of your roofline, the number of trees you'd like wrapped, or any greenery you add. You see exactly what you're getting.

Design

What kind of lights and materials do you use?

We exclusively use premium, commercial-grade LED lights and materials. Unlike lights from a big-box store, our products are brighter, more energy-efficient, and built to withstand a harsh Minnesota winter. This means a more brilliant, beautiful display with far greater reliability all season long.

Can I choose my own colors and style, or do you have standard packages?

We are a fully custom company—no "one-size-fits-all" packages here. Your home's style is unique, and your lights should be too. Whether you dream of a timeless, elegant look with classic warm white lights or a fun, vibrant multi-color display, our designer will work with you to create the exact look and feel you want.

How does the free design consultation work?

This is where the magic begins! One of our professional designers will meet you at your home at a time that's convenient for you. We'll walk the property with you, listen to your ideas, and share our own expert suggestions. We can even use special software to show you a mockup on a photo of your home! At the end of the consultation, we'll provide a full, itemized quote, all with no pressure or obligation.

Installation

Once I pay my deposit, how long until my lights are up?

We work fast! Once you've approved your design and paid the deposit, we will get you on the schedule. We typically complete your installation within 3 to 5 business days. Our scheduling team will confirm a specific day with you. (Note: This window may be slightly longer as we get closer to the peak of the season, so we always recommend booking early!)

Do I need to be home during the installation?

Not at all! As long as our crew has access to the exterior of your home and the necessary outdoor power outlets, you are free to go about your day. We'll handle the entire installation, test everything, and have your home glowing by the time you get home from work.

How do you attach the lights to my home? Will it cause any damage?

This is a top priority for us! Our crews are trained to protect your home. We use a system of non-invasive, property-friendly clips and fasteners that are specifically designed for different surfaces. We never use nails, staples, or any method that would cause holes or permanent damage to your roof, gutters, or trim.

Takedown

Do I have to schedule my takedown or be home for it?

Nope! Takedown is automatic and completely hassle-free. Just like with the installation, you do not need to be home. Our professional crew will handle everything from the exterior. Your home will be back to normal, and you won't have to lift a finger.

What happens to all the lights and materials after you remove them?

You don't have to worry about a thing! Our crew carefully removes, labels, and inventories every component of your display. We then transport everything back to our secure, climate-controlled warehouse, where it's stored safely for the off-season. Next fall, we'll test every bulb before it's time to install your display again.

When do you come back to take the lights down?