Our privacy policy

1. Introduction

Ho-Ho Glow Lighting LLC (dba Ho-Ho Glow) (“Ho-Ho Glow” or “we” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy.

This Privacy Notice (our “Privacy Notice”) describes the types of information we may collect from you or that you may provide to us when you visit the website [Your Website Address, e.g., www.hohoglow.com] (our “Website”) or use our holiday and event light installation and removal services (our “Services”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• on our Website;
• when you request or receive our Services, including when you request our Services online or offline via telephone;
• in email, text, and other electronic messages between you and our Website;
• when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• us on or through any other website operated by Ho-Ho Glow or any third-party;
• third-party manufacturers of the products we may provide you when you use our Services;
• us offline outside the context of your use of our Services; or
• us or any of our affiliates or subsidiaries related to your or any other individual’s employment or potential employment with us.

Please read this Privacy Notice carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or Services. By accessing or using this Website, and by requesting or receiving our Services, you agree to this Privacy Notice. Your continued use of this Website or our Services after we make changes is deemed to be acceptance of those changes, so please check this Privacy Notice periodically for updates.

2. Children Under the Age of 18

Our Website and Services are not intended for children under 18 years of age. No one under age 18 may directly provide any information to us on or through the Website or as part of requesting or receiving the Services. We do not knowingly collect Personal Data directly from children under 18. If you are under 18, do not use or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received Personal Data directly from a child under 18 on or through the Website or as part of requesting or receiving the Services without verification of parental consent, we will delete that information. If you believe we might have any information directly from a child under 18, please contact us at [Your Business Contact Email].

3. Information We Collect About You and How We Collect It

Throughout this Privacy Notice, the term “Personal Data” means any information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or device. However, Personal Data does not include any de-identified or aggregated information.

Generally

We collect Personal Data from various sources, including:

• directly from you when you provide it to us, including information provided offline in connection to our Services;
• automatically as you navigate through the Website;
• information we create about you as you use the Website or schedule or receive our Services;
• from third parties, for example, our business partners.

Information You Provide to Us

We collect the following types of Personal Data directly from you when you use our Website or request our Services: real name, address, email address, telephone number, and signature. In addition, we also collect other types of information about your home and requested Services that you may provide when you fill out a form or through your correspondence with us, such as details about your property (such as photos or dimensions) and requested Services.

The Personal Data we collect on or through our Website or when you use our Services include:

• information that you provide by filling in forms on our Website or that you provide when you request or receive our Services. This includes information provided at the time of scheduling an appointment, when submitting an inquiry on our Website, when submitting payment for our Services, or when our Services are performed (including any consultation, design, or property visit necessary to provide you with an estimate);
• if you contact us, records and copies of your correspondence (including email addresses).

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain Personal Data about your interaction with our Website, including information about your equipment, browsing actions, and patterns:

• details of your visits to our Website. This includes traffic data, location data, logs, referring/exit pages, date and time of your visit to our Website, error information, clickstream data, and other communication data and the resources that you access, use, or otherwise interact with on the Website;
• your general location based on IP address; and
• Information about your computer and internet connection, i.e., your IP address, operating system, mobile network information, device ID, advertising ID, and browser type.

The information we collect automatically may include Personal Data or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Website and Services and to deliver a better and more personalized service by enabling us to:

• estimate our audience size and usage patterns;
• store information about your preferences;
• customize our Website according to your individual interests; and
• recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. Our Website may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. You may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting, you may be unable to access certain parts of our Website. You can find more information about cookies at http://www.allaboutcookies.org and http://youronlinechoices.eu. More information about our use of specific cookies and how long they remain on your device can be by clicking the “Cookies” link on our Website and reviewing the specific cookies listed under each category of cookies.
• BY CONTINUING TO ALLOW COOKIES, YOU HEREBY CONSENT TO OUR RECORDING OF USE OF THE WEBSITE OR OTHER COMMUNICATIONS YOU MAY HAVE WITH OUR WEBSITE AND THE DISCLOSURE OF SUCH INFORMATION TO THIRD-PARTY COOKIE PROVIDERS.
• Session Cookies. Our use of cookies also includes “session cookies.” Each time you access the Website, a session cookie containing an encrypted, unique identifier is placed on your browser. These session cookies allow us to uniquely identify you when you use the Website and track which pages of the Website you access. Session cookies are required to use the Website.
• Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Ho-Ho Glow, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the-   popularity of certain website content and verifying system and server integrity).
• Website Interaction and Performance Monitoring Tools. Our Website may also use interaction and/or performance monitoring tools (sometimes called tracking scripts, analytics tools, session replay tools, or heatmap tools). These tools execute code in your web browser to help us collect data about your use of and interactions with the pages and content on our Website. This may include recording your mouse movements, keystrokes, navigation pathways, other actions that you take our Website, and information automatically transmitted from your web browser to our Website such as information about your operating system, computer hardware, and browser preferences. By using our Website, you hereby consent to our recording your mouse movements, keystrokes, navigation pathways, other actions that you take or communications you may have with our Website and other use of such tools.
• BY CONTINUING TO USE OUR WEBSITE, YOU HEREBY CONSENT TO OUR RECORDING YOUR MOUSE MOVEMENTS, KEYSTROKES, NAVIGATION PATHWAYS, OTHER ACTIONS THAT YOU TAKE OR COMMUNICATIONS YOU MAY HAVE WITH OUR WEBSITE AND OTHER USE OF SUCH TOOLS AND OUR DISCLOSURE OF SUCH RECORDED INFORMATION TO THIRD-PARTY PROVIDERS OF SUCH TOOLS.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, analytics providers, social media companies, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your Personal Data or they may collect information, including Personal Data, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Information We Create About You

We may also create certain information about you. When we associate this information with other Personal Data about you, we consider this information to be Personal Data. This information includes unique identifiers, records of products or Services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

4. How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Data:

• to personalize our Website and Services and your experience;
• to provide you with information or Services that you request from us;
• to support, develop, troubleshoot, and debug our Website and Services;
• to create, maintain, customize, and secure your account with us;
• to process your requests, purchases, transactions, and payments and prevent transactional fraud;
• to provide you with notices about your account, including Service appointments and maintenance reminders;
• to notify you about changes to our Website or any products or Services we offer or provide through them;
• to provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;
• auditing relating to a current interaction with you, including, but not limited to, counting advertising impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with any applicable specification and other standards;
• to help maintain the safety, security, and integrity of our Website, products, and Services, databases and other technology assets, and business;
• for internal testing, research, analysis, and product development, including to develop and improve our Website and Services;
• detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
• to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
• in any other way we may describe when you provide the information;
• to fulfill any other purpose for which you provide it; and
• for any other purpose with your consent.

We may also use your information to contact you about our Services that may be of interest to you.

5. Disclosure of Your Information

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Notice. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Data that we collect or you provide as described in this Privacy Notice:

• to our subsidiaries and affiliates;
• to contractors, service providers, and other third parties we use to support our business, such as for scheduling and payment processing providers. Our scheduling provider’s privacy notice may be found at: https://www.getjobber.com/privacy-policy/. Our payment processor’s privacy policy may be found at: https://www.getjobber.com/privacy-policy/;
• to a potential or actual buyer or other successor in the event of a planned or actual merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Ho-Ho Glow’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Ho-Ho Glow about our Website’s and Services’ users is among the assets transferred;
• to fulfill the purpose for which you provide it;
• for any other purpose disclosed by us when you provide the information; and
• with your consent.

We may also disclose your Personal Data:

• to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• to enforce or apply our Terms of Use or our terms of sale and other agreements, including for billing and collection purposes; and
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Ho-Ho Glow, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

6. Choices About How We Use and Disclose Your Information

We do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. When possible, these organizations are under contractual obligations to use this data only for providing the services to us and to maintain this information strictly confidential. These third parties may, however, aggregate the information they collect with information from their other customers for their own purposes.

In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:

• Tracking Technologies. We may use certain tracking technologies that may record your activities on our Website and your other online activities, and such recordings may be disclosed and processed by third-parties who provide such technologies. This helps us understand how our Website visitors use our Website. You may opt-out of such recording by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible or not function properly. If you do not disable these technologies, you explicitly consent to our use of your PersonalData and our recording of your activities on our Website in this way.
• Targeted and Behavioral Advertising. Our Website may use certain technologies, including cookies, to display advertising to you based on your activities on our Website and other online activities. You may opt-out of such cookies by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies in this manner, please note that some parts of our Website may then be inaccessible or not function properly.
• Promotional Offers from Ho-Ho Glow. If you do not want us to use your contact information to promote our own or third parties’ products or services, you can opt-out by contacting us and stating your request through the contact information below. If we have sent you a promotional email, you may click the unsubscribe link in the body of that email to be omitted from future email distributions. This opt out does not apply to information provided or collected by us as a result of a product or Services purchase, warranty registration, product service experience or other transactions.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can learn more about interest-based advertisements and your opt-out rights and options from members of the Network Advertising Initiative (“NAI”) on its website (www.networkadvertising.org) and from members of the Digital Advertising Alliance on its website (www.aboutads.info).

7. Accessing, Correcting, and Deleting Your Personal Data

You may request to access, correct, and delete your Personal Data by contacting us at the contact information below or by sending us an email stating your request to info@hohoglow.com. However, we cannot accommodate a request to change or delete your Personal Data if we believe that such change or deletion would either violate a legal obligation or cause the Personal Data to be incorrect.

The jurisdiction in which you are a resident or are located may provide you with additional rights and choices regarding your Personal Data. Please see Jurisdiction-Specific Privacy Rights for more information.

8. Jurisdiction-Specific Privacy Rights

The law in some jurisdictions may provide you with additional rights regarding our use of Personal Data. To learn more about any additional rights that may be applicable to you as a resident of one of these jurisdictions, please see the privacy addendum for your state that is attached to this Privacy Notice.

Your California Privacy Rights

California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our Websites that are California residents and who provide Personal Data in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Data to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Data and the names and addresses of those businesses with which we shared your Personal Data for the immediately prior calendar year (e.g., requests made in 2024 will receive information regarding such activities in 2023). You may request this information once per calendar year. To make such a request, please send an email to info@hohoglow.com.

9. Do Not Track Signals

We also may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.

10. Data Security

We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted over the internet, including to our Website. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures deployed on our Website or information technology systems.

11. Changes to Our Privacy Notice

We may change this Privacy Notice at any time. It is our policy to post any changes we make to our Privacy Notice on this page. If we make material changes to how we treat our users’ Personal Data, we will provide a notice on the Website’s home page. The date this Privacy Notice was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Notice to check for any changes.

YOUR CONTINUED USE OF OUR WEBSITE OR SERVICES FOLLOWING THE POSTING OF CHANGES CONSTITUTES YOUR ACCEPTANCE TO SUCH CHANGES.

12. Contact Information

If you have any questions, concerns, complaints, or suggestions regarding our Privacy Notice or the ways in which we collect and use your Personal Data described in this Privacy Notice, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you may contact us at “Contact Us” page on our Website.